Center Parcs has today announced it will reopen its UK villages from Monday, July 13.
The announcement comes after all five villages closed their doors on Friday, March 20 in response to the global coronavirus pandemic.
In line with government guidance, there will be social distancing and new safety measures in place to protect the families who visit each week and the company’s 8,500 employees.
Center Parcs’ CEO, Martin Dalby, said: “Although it was disappointing to have to close our villages, it was the right thing to do to keep our guests and staff safe.
“The coronavirus pandemic has had a significant effect on the whole country and we always said we would only reopen once we were 100% satisfied it was safe to do so.
“We’ve had our teams working around the clock to review everything we do, right down to the smallest detail, and we‘re now ready to open our doors again.
“We know that a lot of families were looking forward to Center Parcs breaks and we can’t wait to welcome you back to the forest.
“Those families who have visited us before will notice some changes to the way we’re doing things, but the essence of a Center Parcs break will remain the same, offering a fantastic short break experience with plenty of space within our 400 acres of natural woodland.”
The new measures to keep guests and staff safe include:
- Reduced numbers of guests on each break
- Changes to some activities to maintain social distancing
- An enhanced cleaning regime for accommodation and central areas
- Changes to arrival and departure times to allow more time for enhanced cleaning
- Cashless payment only across the villages
- Online-only bookings and payment for activities
- New takeaway service offering contactless delivery to lodges
Initially, in line with government guidance, the villages will open without the Subtropical Swimming Paradise and Aqua Sana Spa.
Martin said: “We know how disappointing it will be for some families that the Subtropical Swimming Paradise isn’t open during their break. We have been planning the changes needed to maintain social distancing and we look forward to reopening these facilities as soon as we are able to do so. However, we know that so many families have been looking forward to their breaks and we are so pleased to be open for the summer.”
Center Parcs has also introduced a ‘book with confidence’ guarantee which allows guests to cancel their break up to six days prior to arrival and still receive a full refund. The company has also said that, with some changes to facilities, some guests may prefer to reschedule their break, or cancel and receive a full refund, and is providing full flexibility with no charges.
During the four-month closure period, the majority of the company’s 8,500 employees have been supported by the Government’s Job Retention Scheme, and work is now ongoing to bring employees back to work and deliver a comprehensive training programme around new ways of working and safety procedures.
Martin said: “The ongoing maintenance of our villages and how wonderful they are looking is a real testament to the commitment and adaptability of the teams.
“Closure has been a huge undertaking and something of this scale has never been done in the history of our business. We’ve all been impressed by the way people have quickly got used to new ways of working and I know the whole Center Parcs family are so excited to welcome our guests back to the forest!”
Center Parcs’ village in Ireland, Longford Forest, will also reopen on Monday 13 July.