Martin Lewis came to Currys PC World after the site crashed on Black Friday and cleared the gift cards of those checking out.
The money-saving guru unleashed a strongly worded message to the popular high-street electronics and technology group after some revealed they cleared hundreds of gift cards trying to take advantage of Black Friday deals.
The site crashed around 3pm on Friday, Nov. 27, shortly after many queued up to 10 minutes to get ahead.
However, the crash hit those who were about to complete their orders hardest.
Customers revealed in a plea to Martin during the height of Black Friday asking him for help after their gift cards were deducted, but orders were not confirmed.
A customer revealed that more than £ 900 had been wiped from their gift card while they were checking out on a new laptop.
On his website, moneysavingexpert.com, Martin wrote an open letter to customers and Currys PC World.
It said, “Currys has been lax and languid. People first started tweeting me on Friday about missing out on gift card money.
“We immediately informed the firm.
But beyond a nonspecific explanation, it hasn’t really given people any direction on how to get their money back, often £ 100 – and customers report that emergency services have usually not responded.
“That is a failure.
“Not only should it ensure that everyone’s gift cards are refunded, but those affected should still be able to purchase items at Black Friday prices so that they don’t miss out.
| People have enough crap to deal with this Christmas without Currys adding to it. It must immediately confirm the arrangements. ”
Commenting on the money-saving expert team, a Currys PC World spokesperson said:
“Due to the unprecedented number of customers shopping online at Currys PC World this Black Friday, our website experienced a temporary outage.
Unfortunately, transactions made with gift cards were affected.
“We will make sure that every customer affected by this issue returns full money back to their gift card as soon as possible.
“We apologize for this issue and understand that customers will be disappointed that they have not been able to secure their products.”
Martin later revealed that customers have been informed that they will receive new gift cards for the amount of their previous card within “three to five days”, but urges everyone to contact their customer service and start the process to get your gift card reimbursed.