Full Government lockdown guidance for hotels and tourist attractions

The Government has published strict new rules for visitor accommodation and attraction after Boris Johnson announced major changes on Tuesday.

From July 4 hotels, B&Bs, self-contained accommodation and tourist attractions across England will be allowed to reopen.

The two metre social distancing rule will be replaced with a rule saying you can stand within a metre of someone else so long as other mitigation is used.

This can include visors, masks, screens and enhanced hand washing.

The new guidance reads: “The visitor economy is much broader than tourism and encompasses all staying and non-staying visitors and the activities and expenditure involved in supplying products and services for visitors by both the private and public sectors.

“The visitor economy also encompasses a multitude of different working environments, from outdoor paid for attractions like theme parks to indoor attractions like stately homes or planetariums.

“It also includes a variety of activities and events which take place at hotels, convention and exhibition centres and conference halls and meeting rooms.”

As well as hotels, accommodation, indoor and outdoor attractions the new rules cover business events and consumer shows.

The new rules cover how many people are allowed in venues, how queuing should be managed, new rules for security and what parts of hotels have to stay closed.

The full guidance can be read here.

Gatherings indoors should only be occurring in groups of up to 2 households (including your support bubble). It is against the law to gather in groups of up to more than 30 people, except for the limited circumstances as set out in law. In these specific cases, those operating venues should take additional steps to ensure the safety of the public and prevent large gatherings or mass events from taking place. At this time, venues should not permit indoor performances, including drama, comedy and music, to take place in front of a live audience.

Individual businesses or venues should consider the cumulative impact of many venues re-opening in a small area. This means working with local authorities, neighbouring businesses and travel operators to assess this risk and applying additional mitigations.

These could include:

  • Further lowering capacity – even if it is possible to safely seat a number of people inside a venue, it may not be safe for them all to travel or enter that venue.
  • Staggering entry times with other venues and taking steps to avoid queues building up in surrounding areas.
  • Arranging one-way travel routes between transport hubs and venues.
  • Advising patrons to avoid particular forms of transport or routes and to avoid crowded areas when in transit to the venue.

Local authorities should avoid issuing licenses for events that could lead to larger gatherings forming and provide advice to businesses on how to manage events of this type. If appropriate, the Government has powers under schedule 22 of the Coronavirus Act 2020 to close venues hosting large gatherings or prohibit certain events (or types of event) from taking place.

Venues should not permit indoor performances, including drama, comedy and music, to take place in front of a live audience. This is important to mitigate the risks of aerosol transmission – from either the performer(s) or their audience. There will be further guidance setting out how performing arts activity can be managed safely in other settings, for instance rehearsing or broadcast without an audience. There is an additional risk of infection in environments where you or others are singing, chanting, shouting or conversing loudly. This applies even if others are at a distance to you. You should therefore avoid environments that require you to raise your voice to communicate with anyone outside your household.

All venues should ensure that steps are taken to avoid people needing to unduly raise their voices to each other. This includes – but is not limited to – refraining from playing music or broadcasts that may encourage shouting, including if played at a volume that makes normal conversation difficult. This is because of the potential for increased risk of transmission – particularly from aerosol transmission. We will develop further guidance, based on scientific evidence, to enable these activities as soon as possible. You should take similar steps to prevent other close contact activities – such as communal dancing.

Reconfiguring entertainment spaces to enable customers to be seated rather than standing. For example, repurposing dance floors for customer seating.

Making customers aware of, and encouraging compliance with, limits on gatherings. For example, on arrival or at booking. Indoor gatherings are limited to members of any two households (or support bubbles); while outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households.

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. You should assist this service by keeping a temporary record of your customers and visitors for 21 days, in a way that is manageable for your business, and assist NHS Test and Trace with requests for that data if needed.

This could help contain clusters or outbreaks. Many businesses that take bookings already have systems for recording their customers and visitors – including restaurants, hotels, and hair salons. If you do not already do this, you should do so to help fight the virus. We will work with industry and relevant bodies to design this system in line with data protection legislation, and set out details shortly.

Hotels and Accommodation

  • Please refer to the separate hotels and other guest accommodation guidance document. Whilst hotels and other guest accommodation will be able to reopen on 4 July, shared facilities (e.g. shared sleeping spaces such as dormitories, guest kitchens, and communal spaces such as TV rooms where social distancing cannot be managed within current government guidelines) should remain closed. Shared ablutionary facilities (showers and toilets) can remain open but should adhere to all government guidelines to minimise the risk of transmission.
  • UKHospitality will publish guidance which includes hotels and accommodation, pubs and restaurants.
  • Camping/ caravanning/ motorhomes and holiday parks – in addition to the UKHospitality guidance, which includes these sectors in more detail, associations such as the National Caravan Council, British Holiday and Home Parks Association have resources on their websites with advice and further information.
  • British Marine has information on waterways and advice on areas such as hotel boats and holiday boat hire.
  • Self catering accommodation and short term lets – in addition to the hotels and other guest accommodation guidance and UKHospitality guidance, the Professional Association of Self Caterers; the B&B Association; the Short Term Accommodation Association and the Country Land and Business Association all have further information available on their websites
  • Bars, restaurants, cafes and catering: please refer to the pubs and restaurants guidance, which also has advice on catering. The British Beer and Pub Association can also provide further resources and information.

Indoor and outdoor attractions

  • UK Hospitality has developed guidance for amusement parks, attractions and family entertainment centres.
  • The Association of Leading Visitor Attractions (ALVA) is developing guidance for individual attractions amongst their members and sharing templates / best practice examples to enable risk assessments for indoor and outdoor attractions.
  • Other relevant guidance for museums has been drafted by the National Museum Directors Council
  • Some indoor and outdoor event venues – e.g. those being permitted to open include cinemas, bingo halls, social clubs, amusement arcades, theatres and concert halls (no live performances) will be covered by guidance that the government is currently developing. The following venues remain closed: nightclubs, casinos, bowling alleys and indoor skating rinks, indoor play areas including soft-play, spas, swimming pools and water parks.
  • BIAZA (British and Irish Association of Zoos and Aquariums) has resources and guidance available for zoos and aquariums.
  • Guidance on accessing green spaces

Business events

Business conferences, events, exhibitions and trade fairs are not currently allowed to take place in England. Organisers of such events may want to consider the following areas of preparation, ahead of any future reopening.

  • The Meetings Industry Association has produced guidance specifically for conferences and meetings venues, which is also wrapped into the wider UKHospitality guidance.
  • The Association of Event Organisers will publish guidance specifically for exhibition, trade fairs and consumer shows to reopen.
  • You should consider the relevant sections of workplace guidance as well as relevant guidance on pubs and restaurants and the UKHospitality guidance for catering requirements.
  • Events taking place in heritage attractions/buildings should (see point 2.2.4).
  • Outdoor events (e.g. including agriculture shows and festivals) are covered by events guidance.

Heritage attractions and buildings

DCMS and Historic England have drafted guidance on recommendations specifically for heritage or listed buildings. If part or all of your business includes heritage assets or listed buildings , please also refer to this for guidance to enable you to open and operate.

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