Luxury travel firm offers video booking service for holidaymakers

A luxury travel company is launching a video appointment service for vacationers eager to book their next trip.

Kuoni said that customers can chat with travel experts who work from home, while the 48 stores are closed during the coronavirus lock.

It reports a “steady stream” of new research for vacations to take place next year.

Kuoni boss Derek Jones said there was “little appetite” in video appointments before coronavirus blocking, but attitudes have “changed dramatically”.



He continued, “Meeting someone in person, even through a video connection, creates a good relationship with customers and a genuine understanding of the type of trip we can take for them.

“There is a personal connection you often don’t get from an anonymous voice over the phone.”

Mr. Jones described booking special trips such as honeymoon and weddings as “one of the most important decisions in people’s lives.”

He continued, “We want to create an environment that is safe, but that brings the same level of happiness they would normally get by meeting a trusted travel expert in person.”

Vacationing companies are struggling with the consequences of the coronavirus pandemic, with countries around the world limiting travel with customers frustrated by delays in cash refunds for canceled flights and vacations.

Mr. Jones said, “Trust is critical to travel recovery.
“If we have learned anything from this crisis, it is that customers appreciate talking to a real person.

“There is no doubt that people want to go on vacation, but they also want expert insight into the ease and safety of travel plans for the future.”

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