Man banned from Aldi for refusing to use a trolley or basket
Euro News

Man banned from Aldi for refusing to use a trolley or basket

A college lecturer who went to his local Aldi to buy a pint of milk has been banned because he refused to use a trolley or basket.

Lee Nutbean was turned away from a branch of Aldi in Plymouth when a staff member told him he would need to pick up a trolley or basket and clean it if he wanted to shop there.

Mr Nutbean explained he was only buying a pint of milk – but was told it was company policy, reports PlymouthLive.

Mr Nutbean called Aldi customer services and was told it wasn’t national policy at all. After being issued with an apology he was advised to return to the store.

But when he went back the manager said compulsory baskets are a local decision, and he has now been banned from the branch.

A second member of the public says the same thing happened to him, despite having his own basket and bag.

He said the experience was “ridiculous”.

Aldi says that while it encourages people to shop with a trolley to help enforce social distancing, people can go without if they want.

A spokesman said all staff have now been reminded of the company policy.

Mr Nutbean said: “When entering the store I was told I need to clean a trolley or basket to enter.

“I explained I just need to purchase a pint of milk and didn’t see why I have to clean and carry a basket, when surely it would be healthier all round if I simply pick up the milk and pay for it.

“I called Aldi customer services to enquire if this is company policy and they told me it wasn’t, they apologised to me for this experience and said I should return to the store and let them know customer services said I didn’t need a basket to purchase the milk.

“On returning to the store I was told by the store assistant I need to talk to the store manager before I could enter. I told him about my conversation with customer services and his reply was I still need to have a basket if I wish to enter the store.”

Mr Nutbean then called the customer service line for a second time and was advised to speak with the manager to “bring an end to the situation”.

He said: “The manager then explained how having a basket is a local decision he has made for the store, as it makes things easier for them at the till, and this decision still stands.

“I told him I was getting confused as customer services are saying I don’t need a basket. He then said he had had enough of this and said ‘you are now banned from this store and I don’t care if you call customer services’.

Mr Nutbean then called customer services for a third time, to speak to an area manager and was then told his ban had been lifted, but ‘still needed to use a basket’.

“I felt I was treated very unfairly”, he said.

“I feel this is disgraceful behaviour and l should at very least get a formal apology from the store manager.”

Another customer, who visited the store, said the “apparent store policy is crazy”.

He said: “I had my own basket and bag so that I did not have to have any contact with any trolleys or baskets provided my the store but he said that it was store policy that everyone has to have a trolley.

“This is ridiculous as hundreds of people must use these trolleys every day and they are not adequately cleaned. Only wiped down on the handles.

“This still leaves the metal of the trolley unclean which I’d rather not put my shopping in.”

An Aldi spokesman said: “We are encouraging customers to use a trolley as it promotes better social distancing, however people are welcome to shop in store with or without a trolley or basket if they choose.

“We have reminded our colleagues of this.”

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Nicole Benitez
Nicole Benitez is the author of our Euro News section. As the world awakens to a new dawn idea, a lot of fake news and misconceptions are communicated to the public when there is no need! For all our clarifications and Europe related policy decisions, Nicole is who we rely on. Her eloquence when debating issues plaguing Europe will leave you starstruck!

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