A motorist says she has been left with a car she cannot afford after claiming she was never told about a lump sum payment at the end of her finance deal.
Pub landlady Jillie Stross was shocked to discover she would have to pay £6,900 to keep the car – money she said she doesn’t have.
Jillie claims staff at the motor dealership did not tell her about the final payment because she never saw any paperwork before she signed the deal due to Covid restrictions.
BristolLive reported that Jillie bought a Dacia Duster SE Twenty from Wessex Garages in Newport last month because she needed more space for her mobility scooter.
She signed the finance agreement to pay £198 per month for the new car – but said she was not told about the balloon payment, a lump sum payable at the end of the deal.
Jillie told Wales Online : “I was asked by the salesperson how did £198 per month sound? I thought it was a bit more than I had wanted to pay, but it was fine.
“I was told when I came into the office that because of Covid-19 we couldn’t go through the paperwork, and I was asked to sign it electronically. I thought I was signing up for a test drive at the time and only realised afterwards I was actually buying the car.”
Jillie said she went through with the purchase as she needed a car which could easily fit her mobility scooter. She suffers from arthritis and needs the scooter when she’s out and about and to look after her children, including her 12-year-old autisic son.
After picking up the car, Jillie said “something didn’t feel right” so she rang them up and queried the £198 a month fee – and that’s when they mentioned the final balloon payment.
Jillie, who says she cannot afford the final payment said: “I’ve been onto both the finance company and the dealer and was told there was nothing wrong, that I’d signed the papers and agreed to everything.
“I said I had been told we couldn’t go through the actual paperwork due to Covid-19 and so I’d never actually seen it before signing. I was never even shown the screen at the time or anything.
“I feel like an idiot and I am kicking myself for not insisting on seeing it at the time, but I trusted them.
“I didn’t think it was malicious or deliberate, I think they never told me and are now denying that no-one did.”
Wessex Garages has said they were aware of the issues Jillie had raised, but denied any mis-selling or wrongdoing.
In a statement they said: “We are aware of the issues the customer has raised and Wessex Garages has responded promptly and professionally at every stage.
“Whilst we are unable to comment on the specific details of this case, we have tried to offer alternatives and fully advised the customer of her options while trying to resolve the matter.
“Having investigated fully we are confident that there is no indication or miss selling, breach of regulations or policies.”