New rules as hmv reopens branches across England

Entertainment store hmv will reopen stores across England tomorrow for the Christmas shopping season with a range of measures to ensure it is COVID safe for customers rushing to do their last minute Christmas shopping.

Hand sanitizing stations will be made available to all customers, who must apply it before handling goods in the store to prevent the spread of COVID-19.

hmv is set up to make it easier for customers to make sure they can shop safely and efficiently, including a “personal shopper” service and a ring and reservation service.

The ‘hmv List and Leave’ service allows customers to leave a list of the items they wish to purchase (Blu-ray or DVDs, vinyl, CDs, books or merchandise) and a member of the hmv team will select the items from the shelves and have goods collected, packed and ready for collection.

The “hmv Ring and Reserve” service allows customers to call their local store to reserve items in stock for payment and collection later in the day. The hmv and Fopp team members will also make recommendations based on customers’ tastes to provide a truly customized experience.

Staff across the company have received training in maintaining social distance for customers while in-store, as well as instruction on hygiene, use of PPE equipment and checkout processes that shorten queues and provide a more efficient in-store store. experience. Cash screens and social signage have been installed throughout the estate.

The leading music store already offers a ‘Click and Collect’ service in all of its stores for those who want to select and pay for their items online and pick them up from their local store. Customers can pay online, select a store to pick up and receive an email when their goods are ready to be picked up.

All undamaged returned items (where, for example, customers have accidentally ordered) are quarantined for 72 hours before being sent back to the store floor.

Doug Putman, owner of hmv, said: “With stores reopening in England after a month-long shutdown during the busy shopping season, we know that many shoppers will rush to the high street to get their Christmas gifts.

“We have made every effort to ensure that our stores are a safe, Covid-secure environment for shoppers, and we encourage those who buy gifts to take advantage of our new services for this year, including ‘Ring and Reserve ‘and’ List and Leave ‘.

“While we’ve seen a massive increase in the number of people shopping online, we know that for millions of customers there is nothing better than browsing. That’s why we’ve redesigned our store layouts to allow people to view our vast range of products while social distance is taken. “

In addition, hmv has taken a number of measures, including:

  • Social distance measures in each store, with clear markings on the two-meter floor
  • Personal service with a limit to the number of customers in the store at the same time
  • In accordance with government guidelines, appropriate PPE equipment is made available to all colleagues
  • Screens on all open service areas
  • Improved cleaning processes in stores

91 hmv and Fopp stores across England are confirmed to reopen on December 2.

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