Amazon customers are reporting receiving free parcels full of stuff they didn’t order – prompting a warning from police.
Customers say they gave been sent everything from sunglasses to face cream
The items are ‘free’ as there’s no trace of it ever being ordered – however in many cases, the sender will ask for a review for the item.
According to the Surrey Police force, the transactions are part of a scam to generate fake reviews, reports The Mirror.
They’ve warned it could be a part of a “brushing scam” where fake Amazon accounts are set up to write bogus reviews to improve the sellers rating.
A post by Surrey Police on Facebook has attracted hundreds of comments.
One person said: “OMG I’ve had several items recently from Amazon that I didn’t order!
“A mask and snorkel ….also mosquito bracelets…”
Another added: “I also received two packets of face serum from China which I couldn’t remember ordering.”
While a third said: “I’ve received a phone case and AirPod case that I didn’t order.”
Some customers report that Amazon has told them to keep the items and not send them back.
Surrey Police claim that the scam was uncovered after packages from China containing seeds were sent to UK addresses.
The items were usually marked as jewellery and had not been ordered by residents.
A Government spokesman said: “Biosecurity is of vital importance and we have robust checks in place to protect our plants and wildlife, including for online plant sales.
“Anyone who has received such seeds should not plant them and instead report them to us.”
Consumer group Which? first warned its readers about Amazon brushing scams in 2018.
Adam French, senior consumer rights editor at Which? said: “If you receive anything you didn’t order out of the blue don’t open it.
“Contact the retailer and say you didn’t order it and say you want to return it.”
If you’re worried that you have fallen victim to a scam, report it to your bank and change your passwords as soon as possible.
French also advises checking your password with your online account with the retailer and checking your credit report.