Shopper describes 'horrible' situation during 'unpleasant' visit to B&M store

A customer claimed that she was confronted with a “terrible” situation when she visited a branch of a B&M Home store, where staff and shoppers failed to observe social distance measures.

The woman, who wanted to remain anonymous, claimed that “ there was no social distance at all ” when she visited a discount store branch in Imperial Retail Park, Bristol.

The government has advised people to keep a distance of at least two meters during the coronavirus pandemic, but the customer claims that this did not happen at B&M, BristolLive reports.

She said, “No staff were wearing masks or gloves. They laughed and joked in the aisles close together.

‘The staff did not distance themselves from colleagues or the public at all. People walked down the aisles in both directions.

“It was pretty awful. It was very annoying to find so many people in the store without social distance.

The customer also claimed that there was no control over customers entering and leaving the store.

She claimed: “I emailed B&M customer service and I got a reply, but they didn’t ask [which Bristol B&M branch] it was or something. ‘

In the email from B&M it says: ‘Please rest assured that we will review your feedback about the Bristol store and collect the team to ensure it meets the standards we expect as a company – and I please assure us that we have gone beyond government guidelines and advice. “

B&M has been approached for comment.


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