Tesco shoppers urged to check their receipts after rounding up mistake

Tesco shoppers have been urged to check their receipts after a ’rounding up mistake’.

Tesco has started rounding up the cost of your shopping to the nearest pound and donating the difference to charity.

The donation should only be taken if you give permission, but shoppers claim to have been left short-changed after the money was taken without asking.

Customers told Mirror Money they’ve had money unexpectedly taken – with the additional amount going to Cancer Research UK, the British Heart Foundation and Diabetes UK.

Jodie Holtom and her partner Jamie were charged two different prices for the same item at a Tesco pharmacy in Cheltenham this week, despite buying their goods just 10 minutes apart.

It wasn’t until they checked their receipts that they discovered one bill had been rounded up to the nearest pound.

“Jamie was meant to spend £7.20, but ended up paying £8,” Jodie told Mirror Money.

“I know 80p isn’t a lot but times are hard at moment. He realised when we got home that he was charged more and said he was never asked about whether he wanted to contribute.”

Jodie said she entered the same store around 10 minutes later and paid the RRP for the same item. She was at no point asked if she’d like to participate in the scheme.

Tesco apologised, tweeting: “Hi Jodie, thanks for getting in touch. I’m sorry my colleague didn’t ask for your husbands consent, before rounding up the transaction at the till. I’ll share your feedback with the Store Management team and I apologise for any inconvenience this has caused.

“If you could please DM me with which pharmacy you visited and the the time of your visit. If you’re able to return to store with your receipt, one of my colleagues can refund you there. TY.”

Several more shoppers have also taken to social media about a similar issue.

One shopper shared his receipt and wrote: “Taking money from me without asking .. apparently they are rounding people’s money up to the next pound to donate to charity, while I don’t have a problem with that…them not telling me is a problem. Check your receipt people.”

Twitter user Martin Morris told Mirror Money taking money for charity should “be in very clear signage”. He said “better staff training should be given as taking money without consent is theft”.

Mirror Money has contacted Tesco for a comment on the complaints raised.

Tesco launched the charity appeal on September 1, pledging to support struggling charities during the Covid-19 pandemic.

It said customers would be able to round their supermarket bill up to the nearest pound, with the money going to charity.

“COVID-19 has seen the income of all three charities fall, which has a major impact on their ability to carry out research into cures and treatments and run support services for the millions affected by these conditions. If donations stop, their work stops,” the supermarket said.

“From 1-13 September 2020, we’ll be raising money in all our UK stores and petrol filling stations (kiosks only) to help our charity partners and the people they support at this crucial time. “

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