Virgin Media customers reporting internet and TV connection issues

Thousands of customers have been left without TV and internet coverage after Virgin Media went down across large swathes of the country.

The first issues were reported at about 8am this morning with more than 900 customers complaining, according to online complaints site Downdetector.co.uk.

Around 60 per cent of customers nationwide are thought to be suffering from the problem with issues reported in Birmingham, London, Plymouth, Manchester, Leeds and Cardiff.

More than 20 per cent of the complaints recorded concern issues with television connection but there are also problems with internet services.

Millions of people have been forced to rely on their internet connection to work from home during the coronavirus pandemic with Virgin Media boasting around 5.3million broadband subscribers.

Virgin Media told The Sun newspaper that some customers experienced a brief issue with their TV service this morning but that it has now been resolved, and didn’t affect broadband customers.

But there have still been issues reported with broadband connection.

Angry customers hit social media to air their frustrations.

One posted: ” @virginmedia what is going on with virginmedia this morning in Plymouth breaking up pixels on screen I unplugged the equipment for 10 minutes check all cables and still breaking up picture freeze sound goes off (what am I paying for) ?????”

Another said: “Working from home when we have virgin media is a bloody nightmare.”

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